Frequently Asked
Questions

We're based near Cardiff in South Wales, and travel throughout England and Wales is included in our packages. Typically, if it's over two hours drive, we'll stay in a hotel the night before to make sure we're there bright and early without worrying about traffic. Accommodation is also covered by us if required. For weddings elsewhere, we'll confirm travel arrangements and any costs with you.

We're happy to chat as much as you'd like over email / Instagram leading up to the day and after! A lot of couples love to have calls before booking which is always a great catch up! We'll also always have a call around a month before, once you've had your final venue meeting to go over the firm details.

Absolutely. We have full indemnity and public liability insurance should the venue require it!

We agree your coverage time upfront so you know exactly how your day is planned. You choose the start time, we help you make the most of it, and we never leave before your agreed coverage is complete.

Yes! We do this all the time. On the call, we'll talk through the best way we can capture both preparations, even with just one photographer and videographer and even if they're in two separate locations. After 400 weddings together, we have this nailed down.

A second photographer or videographer is optional. We cover most weddings with the core team. Extra coverage can be useful for preparations in separate locations, a large guest list or simultaneous events. We will help you decide using your actual plans.

Not to worry! Most couples feel this way, I'd probably feel this way myself if I was in front of it all day too! Our top priority is making you both feel as comfortable as possible, feel free to chat to us about this on your call and we can talk you through how to make the day as smooth as possible.

We bring backup cameras and equipment. Our main cameras record to two memory cards, and we make two separate backups after the wedding to help protect your photographs and footage.

We always deeply appreciate being fed on the day, not only for our taste buds, but also because it makes our job so much easier as we're very limited as to what we can bring and store on the day (usually crisps and sweets that won't spoil). If you can't feed us for any reason, please don't panic. If you could let us know ahead of time and we'll head to a local cafe while you're all having food.

We may share photographs and film clips from your wedding in our portfolio and on social media. If you would prefer your wedding to remain private, please tell us — that is absolutely fine. You can discuss this with us before booking or contact us afterwards.

The highlight film is a concise, cinematic story, usually 7–10 minutes. The documentary film is a separate, longer edit, typically 40+ minutes, following the day in order with more of the ceremony, speeches and celebrations. It gives moments more room to unfold rather than simply extending the highlight film.